/* ==========================================================================
   NovaRetail - Sistema de Reembolsos con Agente IA Autónomo N3
   Estilo visual fiel a las diapositivas de Arquitectura y Procesos de IA
   ========================================================================== */

:root {
  --bg-app: #f4f6fa;
  --bg-sidebar: #ffffff;
  --bg-header: #151e2d;
  --header-text: #f8fafc;
  --text-main: #1e293b;
  --text-muted: #64748b;
  --text-subtle: #94a3b8;
  --border-color: #e2e8f0;
  --border-subtle: #edf2f7;
  
  --primary: #2563eb;
  --primary-hover: #1d4ed8;
  --primary-light: #eff6ff;
  --primary-border: #bfdbfe;

  --success: #16a34a;
  --success-bg: #f0fdf4;
  --success-text: #166534;
  --success-border: #bbf7d0;

  --warning: #d97706;
  --warning-bg: #fffbeb;
  --warning-text: #92400e;
  --warning-border: #fde68a;

  --danger: #dc2626;
  --danger-bg: #fef2f2;
  --danger-text: #991b1b;
  --danger-border: #fecaca;

  --escalated-bg: #fdf2f2;
  --escalated-text: #b91c1c;
  --escalated-border: #fca5a5;

  --card-shadow: 0 1px 3px rgba(0, 0, 0, 0.05), 0 1px 2px rgba(0, 0, 0, 0.03);
  --modal-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 14px;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  background-color: var(--bg-app);
  color: var(--text-main);
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

/* ----------------- Top Header ----------------- */
.app-header {
  height: 58px;
  background-color: var(--bg-header);
  color: var(--header-text);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  position: sticky;
  top: 0;
  z-index: 40;
  box-shadow: 0 2px 4px rgba(0, 0, 0, 0.08);
}

.brand-section {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-logo {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: -0.2px;
}

.brand-logo svg {
  width: 22px;
  height: 22px;
  color: #60a5fa;
}

.brand-sub {
  color: #94a3b8;
  font-weight: 400;
  font-size: 15px;
}

.header-center-pill {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: rgba(255, 255, 255, 0.09);
  padding: 5px 14px;
  border-radius: 9999px;
  font-size: 13px;
  color: #e2e8f0;
  border: 1px solid rgba(255, 255, 255, 0.14);
}

.header-center-pill svg {
  width: 14px;
  height: 14px;
  color: #38bdf8;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 14px;
}

.analyst-badge {
  display: flex;
  align-items: center;
  gap: 10px;
  background: rgba(255, 255, 255, 0.07);
  padding: 4px 12px 4px 6px;
  border-radius: 9999px;
  cursor: pointer;
  border: 1px solid rgba(255, 255, 255, 0.12);
  transition: all 0.2s;
  user-select: none;
}

.analyst-badge:hover {
  background: rgba(255, 255, 255, 0.15);
}

.avatar-initials {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: #3b82f6;
  color: #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  font-size: 12px;
}

.analyst-name {
  font-size: 13.5px;
  font-weight: 500;
  color: #f1f5f9;
}

/* ----------------- App Layout ----------------- */
.app-container {
  display: flex;
  min-height: calc(100vh - 58px);
}

/* Sidebar */
.app-sidebar {
  width: 250px;
  background-color: var(--bg-sidebar);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  padding: 20px 14px;
  flex-shrink: 0;
}

.nav-group-label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-subtle);
  font-weight: 700;
  padding: 0 10px 8px;
}

.nav-menu {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.nav-link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 9px 12px;
  border-radius: var(--radius-sm);
  color: #334155;
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  transition: all 0.15s ease;
  cursor: pointer;
}

.nav-link-content {
  display: flex;
  align-items: center;
  gap: 10px;
}

.nav-link svg {
  width: 18px;
  height: 18px;
  color: #64748b;
  transition: color 0.15s;
}

.nav-link:hover {
  background-color: #f1f5f9;
  color: #0f172a;
}

.nav-link:hover svg {
  color: var(--primary);
}

.nav-link.active {
  background-color: var(--primary-light);
  color: var(--primary);
  font-weight: 600;
}

.nav-link.active svg {
  color: var(--primary);
}

.badge-count {
  background: var(--danger);
  color: white;
  font-size: 11px;
  font-weight: 700;
  padding: 1px 7px;
  border-radius: 9999px;
}

.badge-count.neutral {
  background: #cbd5e1;
  color: #334155;
}

/* Sidebar Config Box (Slide 28) */
.sidebar-config-box {
  background-color: #f8fafc;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 14px;
  font-size: 12.5px;
}

.sidebar-config-title {
  font-size: 11px;
  text-transform: uppercase;
  font-weight: 700;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  margin-bottom: 10px;
}

.config-item {
  display: flex;
  align-items: center;
  gap: 8px;
  color: #475569;
  margin-bottom: 6px;
  font-weight: 500;
}

.config-item:last-child {
  margin-bottom: 0;
}

.config-item svg {
  width: 14px;
  height: 14px;
  color: #10b981;
}

/* ----------------- Main View Area ----------------- */
.app-main {
  flex: 1;
  padding: 28px 36px;
  max-width: 1300px;
}

/* View Sections */
.view-pane {
  display: none;
}

.view-pane.active {
  display: block;
  animation: fadeIn 0.2s ease-in-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Page Title Bar */
.page-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 22px;
  flex-wrap: wrap;
  gap: 16px;
}

.page-title {
  font-size: 24px;
  font-weight: 700;
  color: #0f172a;
  letter-spacing: -0.4px;
}

.page-subtitle {
  font-size: 14px;
  color: var(--text-muted);
  margin-top: 3px;
}

/* Header Stat Cards (Slide 28 & 31) */
.stat-pill-group {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.stat-pill {
  background: #ffffff;
  border: 1px solid var(--border-color);
  padding: 8px 16px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  gap: 8px;
  box-shadow: var(--card-shadow);
}

.stat-num {
  font-size: 20px;
  font-weight: 700;
  color: #0f172a;
}

.stat-label {
  font-size: 13px;
  color: var(--text-muted);
  font-weight: 500;
}

.stat-pill.stat-pending .stat-num { color: #2563eb; }
.stat-pill.stat-approved .stat-num { color: #16a34a; }
.stat-pill.stat-escalated .stat-num { color: #dc2626; }

/* Action Toolbar */
.toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 18px;
  gap: 12px;
  flex-wrap: wrap;
}

.toolbar-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.toolbar-right {
  display: flex;
  align-items: center;
  gap: 10px;
}

/* Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
  transition: all 0.15s ease;
  user-select: none;
  text-decoration: none;
}

.btn svg {
  width: 16px;
  height: 16px;
}

.btn-primary {
  background-color: var(--primary);
  color: #ffffff;
}

.btn-primary:hover {
  background-color: var(--primary-hover);
}

.btn-dark {
  background-color: #1e3a5f;
  color: #ffffff;
}

.btn-dark:hover {
  background-color: #152942;
}

.btn-outline {
  background-color: #ffffff;
  color: #334155;
  border-color: var(--border-color);
}

.btn-outline:hover {
  background-color: #f8fafc;
  border-color: #cbd5e1;
}

.btn-success {
  background-color: var(--success);
  color: white;
}
.btn-success:hover { background-color: #15803d; }

.btn-danger {
  background-color: var(--danger);
  color: white;
}
.btn-danger:hover { background-color: #b91c1c; }

.btn-sm {
  padding: 5px 11px;
  font-size: 12.5px;
}

/* ----------------- Table Card (Slide 28 & 31) ----------------- */
.card-table {
  background: #ffffff;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  box-shadow: var(--card-shadow);
  overflow: hidden;
}

.table-responsive {
  width: 100%;
  overflow-x: auto;
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 13.5px;
}

.data-table th {
  background-color: #f8fafc;
  color: #475569;
  font-weight: 600;
  padding: 12px 18px;
  border-bottom: 1px solid var(--border-color);
  white-space: nowrap;
}

.data-table td {
  padding: 14px 18px;
  border-bottom: 1px solid var(--border-subtle);
  color: #334155;
  vertical-align: middle;
}

.data-table tr:last-child td {
  border-bottom: none;
}

.data-table tbody tr:hover {
  background-color: #fbfcfe;
}

.sol-id {
  font-weight: 700;
  color: #1e293b;
  letter-spacing: -0.2px;
}

.client-cell {
  font-weight: 500;
  color: #0f172a;
}

.amount-cell {
  font-weight: 600;
  color: #1e293b;
}

/* Badges for status */
.pill-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 10px;
  border-radius: 9999px;
  font-size: 12px;
  font-weight: 600;
  white-space: nowrap;
}

.pill-pending {
  background-color: #f1f5f9;
  color: #475569;
  border: 1px solid #cbd5e1;
}

.pill-approved {
  background-color: var(--success-bg);
  color: var(--success-text);
  border: 1px solid var(--success-border);
}

.pill-escalated {
  background-color: var(--escalated-bg);
  color: var(--escalated-text);
  border: 1px solid var(--escalated-border);
}

.table-footer-note {
  padding: 14px 20px;
  background-color: #f8fafc;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  color: var(--text-muted);
}

.table-footer-note svg {
  width: 18px;
  height: 18px;
  color: #3b82f6;
  flex-shrink: 0;
}

/* ----------------- Slide 29 & 30 Modal View ----------------- */
.modal-overlay {
  position: fixed;
  inset: 0;
  background-color: rgba(15, 23, 42, 0.6);
  backdrop-filter: blur(4px);
  z-index: 100;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.2s ease;
}

.modal-overlay.open {
  opacity: 1;
  pointer-events: auto;
}

.modal-dialog {
  background: #ffffff;
  width: 100%;
  max-width: 1050px;
  max-height: 92vh;
  border-radius: var(--radius-lg);
  box-shadow: var(--modal-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform: translateY(10px);
  transition: transform 0.2s ease;
}

.modal-overlay.open .modal-dialog {
  transform: translateY(0);
}

.modal-header {
  padding: 16px 24px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background-color: #f8fafc;
}

.modal-title-group {
  display: flex;
  align-items: center;
  gap: 12px;
}

.modal-title {
  font-size: 17px;
  font-weight: 700;
  color: #0f172a;
}

.btn-close {
  background: transparent;
  border: none;
  color: #94a3b8;
  cursor: pointer;
  padding: 4px;
  border-radius: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: color 0.15s;
}

.btn-close:hover {
  color: #0f172a;
  background-color: #e2e8f0;
}

.modal-body {
  padding: 24px;
  overflow-y: auto;
  flex: 1;
}

/* Split Columns for Analysis (Slide 29 & 30) */
.analysis-split {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 22px;
}

@media (max-width: 860px) {
  .analysis-split {
    grid-template-columns: 1fr;
  }
}

.split-card {
  background: #ffffff;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
}

.split-card-header {
  margin-bottom: 14px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border-subtle);
}

.split-label-caps {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  font-weight: 800;
  color: #64748b;
  margin-bottom: 4px;
}

.client-headline {
  font-size: 20px;
  font-weight: 700;
  color: #0f172a;
}

.client-sub-id {
  font-size: 13px;
  color: var(--text-muted);
}

/* Detail key-values */
.detail-grid {
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 13.5px;
  margin-bottom: 16px;
}

.detail-row {
  display: flex;
  justify-content: space-between;
}

.detail-label {
  color: var(--text-muted);
}

.detail-val {
  font-weight: 600;
  color: #1e293b;
}

/* Motive container with dashed border (Slide 29 & 30) */
.motive-box {
  background: #fffdf5;
  border: 1.5px dashed #f59e0b;
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  font-size: 13px;
  color: #78350f;
  margin-top: 14px;
  line-height: 1.45;
}

.motive-label {
  font-weight: 700;
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  margin-bottom: 4px;
  color: #b45309;
}

/* Receipt Preview (Boleta Electrónica Slide 29) */
.boleta-mockup {
  background: #f8fafc;
  border: 1px solid #cbd5e1;
  border-radius: var(--radius-sm);
  padding: 12px;
  margin-top: 14px;
  font-family: "Courier New", Courier, monospace;
  font-size: 12px;
  color: #334155;
}

.boleta-header {
  font-weight: 700;
  border-bottom: 1px dashed #cbd5e1;
  padding-bottom: 6px;
  margin-bottom: 6px;
  display: flex;
  justify-content: space-between;
}

/* Agent Decision Card (Right column Slide 30) */
.agent-decision-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
  flex-wrap: wrap;
  gap: 8px;
}

.decision-big-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  border-radius: var(--radius-sm);
  font-size: 14px;
  font-weight: 800;
  letter-spacing: 0.3px;
}

.decision-big-badge.escalated {
  background-color: var(--escalated-bg);
  color: var(--escalated-text);
  border: 1px solid var(--escalated-border);
}

.decision-big-badge.approved {
  background-color: var(--success-bg);
  color: var(--success-text);
  border: 1px solid var(--success-border);
}

.assigned-analyst-tag {
  font-size: 12.5px;
  color: #475569;
  display: flex;
  align-items: center;
  gap: 5px;
}

.agent-section-block {
  margin-bottom: 14px;
}

.agent-sec-title {
  font-size: 11px;
  text-transform: uppercase;
  font-weight: 800;
  letter-spacing: 0.6px;
  color: #64748b;
  margin-bottom: 4px;
}

.agent-sec-content {
  font-size: 13.5px;
  color: #1e293b;
  line-height: 1.45;
}

/* Alert tags */
.alert-tag-list {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.alert-pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background-color: #fee2e2;
  color: #991b1b;
  border: 1px solid #fecaca;
  padding: 3px 10px;
  border-radius: 9999px;
  font-size: 12px;
  font-weight: 600;
}

.alert-pill.warning-tag {
  background-color: #fef3c7;
  color: #92400e;
  border-color: #fde68a;
}

/* Customer message box (Slide 30) */
.customer-msg-box {
  background: #f1f5f9;
  border-left: 3px solid #3b82f6;
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
  padding: 10px 14px;
  font-size: 13px;
  color: #1e293b;
  font-style: italic;
  line-height: 1.45;
}

/* Modal Footer */
.modal-footer {
  padding: 14px 24px;
  background-color: #f8fafc;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}

/* Analyst Resolution Controls */
.analyst-controls {
  display: flex;
  align-items: center;
  gap: 8px;
}

/* ----------------- Forms & Inputs ----------------- */
.form-group {
  margin-bottom: 16px;
}

.form-label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: #334155;
  margin-bottom: 6px;
}

.form-control {
  width: 100%;
  padding: 9px 12px;
  font-size: 14px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background-color: #ffffff;
  color: #0f172a;
  transition: border-color 0.15s;
}

.form-control:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15);
}

textarea.form-control {
  min-height: 80px;
  resize: vertical;
}

/* User Quick Picker in Login */
.user-quick-list {
  display: grid;
  grid-template-columns: 1fr;
  gap: 8px;
  margin-bottom: 18px;
}

.user-quick-btn {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 9px 12px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: #ffffff;
  cursor: pointer;
  transition: all 0.15s;
  text-align: left;
}

.user-quick-btn:hover {
  background: var(--primary-light);
  border-color: var(--primary-border);
}

.user-quick-info {
  display: flex;
  align-items: center;
  gap: 10px;
}

/* ----------------- Toast Notifications ----------------- */
.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 1000;
  display: flex;
  flex-direction: column;
  gap: 8px;
  pointer-events: none;
}

.toast {
  background: #0f172a;
  color: #ffffff;
  padding: 12px 18px;
  border-radius: var(--radius-sm);
  box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.2);
  font-size: 13.5px;
  display: flex;
  align-items: center;
  gap: 10px;
  animation: slideUp 0.25s ease;
  pointer-events: auto;
}

.toast.toast-success { background: #166534; }
.toast.toast-danger { background: #991b1b; }
.toast.toast-warning { background: #92400e; }

@keyframes slideUp {
  from { transform: translateY(20px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* ----------------- Dropdown Menu ----------------- */
.dropdown-menu {
  position: absolute;
  top: 54px;
  right: 24px;
  background: #ffffff;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--modal-shadow);
  width: 250px;
  padding: 6px;
  z-index: 50;
  display: none;
}

.dropdown-menu.show {
  display: block;
}

.dropdown-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  font-size: 13.5px;
  color: #334155;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: background 0.15s;
}

.dropdown-item:hover {
  background-color: #f1f5f9;
  color: #0f172a;
}

.dropdown-divider {
  height: 1px;
  background-color: var(--border-color);
  margin: 6px 0;
}

/* ----------------- Project Integrador / Banco Qoya Styles ----------------- */
.doc-box {
  background: #ffffff;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  margin-bottom: 20px;
}

.doc-title {
  font-size: 18px;
  font-weight: 700;
  color: #0f172a;
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.doc-p {
  font-size: 14px;
  color: #475569;
  line-height: 1.6;
  margin-bottom: 14px;
}

.team-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 14px;
  margin-top: 14px;
}

.team-card {
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 14px;
  background: #f8fafc;
}

.team-card-name {
  font-weight: 700;
  font-size: 14px;
  color: #0f172a;
}

.team-card-user {
  font-size: 12px;
  color: var(--primary);
  font-weight: 600;
  margin-bottom: 6px;
}

.team-card-resp {
  font-size: 12.5px;
  color: #64748b;
  line-height: 1.4;
}

/* Responsive fixes */
@media (max-width: 768px) {
  .app-container {
    flex-direction: column;
  }
  .app-sidebar {
    width: 100%;
    border-right: none;
    border-bottom: 1px solid var(--border-color);
  }
  .app-main {
    padding: 18px;
  }
  .header-center-pill {
    display: none;
  }
}